Refund policy
30-Day Return Window
- Returns accepted within 30 days of delivery
- Applies to unopened or gently used products
Eligibility
- Original condition and packaging (where possible)
- All accessories included
- Lightly used items acceptable (testing use)
- Custom/personalised items non-returnable unless faulty
Return Process
- Contact: support@kouwisport.com within 30 days
- Receive return label (UK only)
- Ship item back
- Refund processed within 5–7 business days after inspection
Refund Details
- Refunded to original payment method
- Shipping costs non-refundable (unless faulty item)
- International customers pay return shipping and customs
Faulty or Damaged Items
- Eligible for free repair, replacement, or full refund
Non-Returnable Cases
- Change of mind after 30 days
- Misuse-related damage
Last Updated: April 2026